Frequently Asked Questions
We know the recruiting process can feel overwhelming, and you probably have a lot of questions—don’t worry, we’ve got you covered! Here, you’ll find answers to the most common questions athletes and parents ask about our services. If you don’t see what you’re looking for, feel free to reach out at recruitinghelp@acecollegerecruiting.com we’re always happy to help!
What services are included in each package?
Our packages include professional highlight video editing, personalized email templates for coach outreach, and unparalleled support. Each tier offers different levels of this support, from our basic “Kickoff Package” to our premium “Performance Package” with 5 video highlights, and ongoing monthly 1 on 1 calls, tailored division recommendations, 24/7 Text Line Access and more! Additional information can be found on our Plans & Pricing page.
How long does it typically take to receive my edited highlight video?
Once you submit your raw footage, we typically deliver your edited highlight video within 5-7 business days, depending on the package and workload. Rush orders or additional revisions can be arranged as needed depending on package at an additional cost.
How does the initial process with ACE Recruiting work?
For Pro Members, we start with one-on-one Zoom consultation to discuss your goals and current recruitment status, with Kickoff and Performance we will start over Email. Follow-up calls are scheduled based on your chosen membership, during which we review progress, offer strategic advice, and adjust your recruiting plan.
What kind of email templates do you provide?
Our email templates are professionally crafted to help you reach out to college coaches effectively. They cover various scenarios, from initial contact to follow-up messages and everything in between, and are fully self customizable to suit your personal style and target schools.
What is ACEConnect?
ACEConnect is a "social media" like feed/forum that athletes with membership levels "Performance" and "Pro" have access to. On ACEConnect they can post their highlights, tournament schedules, or any relevant information to be seen by all ACEConnect athletes and coaches in a feed type format!
How do your services help me get noticed by college coaches?
Our services are designed to enhance your exposure: professionally edited highlight videos showcase your skills, while personalized outreach tools, social media profiles, and ongoing consultations ensure your recruiting profile stands out to coaches and scouts.
How do I get started with your service?
Getting started is easy—simply choose the package that best fits your needs on our “Plans & Pricing” page, fill out your information, and schedule your initial 1 on 1 call or email. We’ll guide you every step of the way.
What sets your service apart from larger recruiting platforms?
We offer a personalized, hands-on approach with one-on-one coaching and customized content. As Division 1 athlete ourselves, we understand the modern challenges athletes like you face and provide insider expertise that larger platforms may not offer.
What is your refund or cancellation policy?
We strive to deliver high-quality, personalized service. If you’re not satisfied, please contact us within 30 days of your initial purchase, and we’ll work with you to resolve the issue or discuss a refund. Cancellation of monthly subscriptions can be done at any time, with service access maintained until the end of the billing cycle.